Rockford, IL 61102 US
INFORMATICS SUPPORT PERSONNEL POSITION SUMMARY: BILINGUAL required
The Informatics Support Personnel will work directly with the Medical Unit Manager. The Bilingual Informatics Support Personnel will be responsible for the following job functions:
Bilingual with the ability to read and write in Spanish required.
Comply with established policies and procedures, objectives, HIPAA, safety and environmental standards.
Coordinate with informatic staff as well as clinical staff to optimize consistent patient flow.
Accommodate all scheduling needs using clinic standards and guidelines.
Answer all appropriate incoming transferred calls from Scheduling, and determines intent of caller and make appropriate connection. Must be able to do this task quickly and in a professional/courteous manner.
Prioritize, collect, and print patient documents and distribute to appropriate provider team.
Utilizes scripting to pre-register patients for their appointments, if applicable during low call volume.
Perform other duties as may be assigned.
A successful candidate for the Bilingual Informatics Support Personnel opportunity will possess the following skills, qualifications and traits:
The ability to triage patient calls. Whether they need to tell the person to go to the emergency room, come in now or schedule an appt.
High school diploma or equivalent required, but Associates Degree with a concentration in healthcare preferred.
Ability to Prioritize and manage time appropriately.
Follow-through assume responsibility and use good judgment.Maintain professionalism under stressful situations.
Communicate effectively and diplomatically with patients, staff and external agencies.
Work in fast paced environment with quickly changing priorities.
Ability to understand and follow verbal and written communication
Punctual and dependable.
This company is an equal opportunity employer. Any qualified applicant will receive consideration for employment without regard to his or her actual or perceived race, color, religion, national origin, ancestry, age, sex, marital status, order of protection status, disability, genetic information, military status, sexual orientation, pregnancy, unfavorable discharge from military service, citizenship status or any other status protected under federal, state or local law.
Please contact Courtney at Furststaffing if you have any questions about this role at 815-229-7810.